"Since your training, I have noticed much better communication between members of my staff. For the first time since I have been in this position, I am optimistic about this team's ability to pull together. The staff members have a better understanding of each other and are careful to respect their fellow team member's styles."

Peter Herbertson,
Program Manager
Salt Lake County Aging Services

 

"How readily you grasped our concerns and realities! I do believe you could lead any such searching group, especially within the parameters of today's needs. Not only does your personal competence provide you with the skill to help design plans to discern the future, but I particularly liked your up-beat and gracious manner of leadership."

Mary Luke Tobin, SL
Loretto Community

 

"Our staff was very pleased with Lynda's presentation. She was able to involve our whole organization in a fun, learning atmosphere of how to approach different personalities in the work place. It is amazing to see the effects that Lynda's training has left on our staff."

James Hofeling, President/CEO
Jordan Credit Union

 

"As a Department Head for the City of Rock Springs, I found this particular training program to be effective and beneficial to my own staff and all in attendance. Ms. Jeppesen's comfortable style of training and wonderful sense of humor in conducting the sessions made everyone feel at ease. This was quite evident in witnessing the overall attentiveness, interest and participation. I would highly recommend Lynda Jeppesen for any customer service training for your employees, regardless of the business you may be in.

Dave "Nubby"  Silovich, Director
Parks & Recreation Department
City of Rock Springs, Wyoming

 

"With all the changes going on in the child-care field, I asked Ms. Jeppesen to come and speak on how to deal with change... She put a lot of acts and humor together to make a great impact on the group. She was uplifting and inspirational. I still have people calling me to tell me how she motivated them and how they have a different outlook on their jobs and lives now. I personally thought it was the best! Ms. Jeppesen's book is another tool, along with her words of wisdom, to have as a resource to read often as a reminder of how to deal effectively with change."

   Tracy Halverson
   President, PFCCA (1997)

 

"Your classes were insightful and identified critical points of service to each of our staff members. Customer service will be a process for us and not a final destination. It has been fun to watch our staff work with the concepts you taught us".                                                           

Lynn C. Young, V.P.
 Zion's Bank, Electronic Services

 

I would like to thank for your presentation on building successful team relationships. Your presentation was very enthusiastic, fun, and informative. We have received very positive feedback from our staff. A lot of people have commented how much they enjoyed the presentation. One person said it will motivate her to be a team player and a manager said it will facilitate her communications with her staff.
                                                                                            

Carolyn Spencer
Training Coordinator, ORE

 

"You left a positive influence with our customer service department. We hope to pass your enthusiasm and communication skills to our customers."

  Patty Hanney, Customer Service Manager
Weider Nutrition Group

 

"Feedback from our staff indicates Lynda's professional and dynamic delivery of her extremely helpful material was one of the best seminars we've ever attended.

Jack M. Osbourne, DMD President
 Health Management Systems

"Since we are in the business of retaining speakers for our credit union membership, we are extremely "picky" about who we ask to train our staff! Staff members commented that you shared valuable information and made it so much fun!"                              

  Tracie Kenyon Karis, Director Education/Training
 Utah League of Credit Unions

"For the last seven months, you have been training all our management staff to become better leaders. Our new managers feel more secure in working as a team and communicate better with other departments. Service concepts are filtering down to employees. You have exceptional talent in listening and encouraging people to be all that they can be as individuals and to teach them to use practical skills on a daily basis."

Elyce. B Mouskondis, V.P.
Nicholas & Company

"Your training program underscores our corporate commitment to quality. We have seen a definite attitudinal improvement by our staff members through your training that they found to be fun, informative, good review and practical."

Rodney M. Tiede, V.P./General Manager
Broadcast International

234 East 3900 South, Suite 1 Salt Lake City, Utah 84107
1-888-665-3937 Email: keyes@sisna.com

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