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Workshop
Objective:
Provide an informative,
high-content, high-energy session focused on the power
of building successful people relationships in a changing,
undefined environment through examination of communication style
and behavior analysis. Lynda explores how to get the most from
working with people – especially when they don’t behave the
way we want them to! Relationships and loyalty depend on an ever
increasing perception of value created by personal rapport,
trust and respect.
The session is focused at
creating a framework that maximizes individual and team
strengths and identifies strategies that get positive results.
You’ll walk away with a fresh approach when dealing with
interpersonal conflicts, difficult customers or diversity
issues. The session provides immediate applications for
leadership, team productivity and communication effectiveness.
This high-impact program focuses on how the differences in
people can create value for everyone.
Scope:
Anyone who works with or
manages people knows the importance and value of being an
effective communicator. The training is designed to save time
and money by enhancing communication effectiveness, team
building and conflict resolution. Introduce the theory and
principles of personality patterns; conduct self-assessment and
interpretation. At the conclusion of the training, participants
will discover how:
- People use their styles to get
their needs met
- Strengths can become
limitations when overused
- People tend to react under
pressure, stress or during conflict situations
- To create an environment for
success that minimizes conflicts and reduces stress
- To increase your communication
effectiveness when dealing with others
- To develop an effective
communication method promoting team interaction and problem
solving
Who needs this
session?
Front-line supervisors and
customer service staff
Teams
Sales staff
Leaders
Facilitation/keynote Fee:
$3500
Workshop: Applicable
workbook materials designed to support learning objectives
Sessions are tailored to
meet the specific objectives of the customer
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