Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

Productivity Tools – Gain a competitive advantage using these high performance productivity  instruments, facilitator kit, software and web-based products:

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Coping & Stress Profile®
To avoid the peaks and valleys of productivity created by high stress and burnout, you need employees who know how to balance the urgent demands of work and personal life without sacrificing either. The Coping & Stress Profile® is a unique learning instrument that connects stress and coping in four life areas:

Personal, Work, Couple and Family. Learners gain important insights into how stress in one life area impacts other areas, how coping resources in one area can be used to decrease stress in another, and how stress, coping resources and overall life satisfaction are closely related.

Coping & Stress Profile® research shows that people who develop and use relationship coping resources manage their stress far more effectively than people who rely only on personal coping resources, such as diet and exercise. The four key relationship coping resources are:

  • Problem Solving: the ability to deal directly with problems and make positive changes to resolve them.
  • Communication: the ability to honestly share thoughts and feelings with other to promote mutual understanding
  • Closeness: a comfort level with others and the ability to connect with people in your environment.
  • Flexibility: an openness and ability to responding to change.

The Coping & Stress Profile helps people in organizations:

  • discover individual stress issues in each relevant life area
  • capitalize on coping strengths to manage stress
  • learn to minimize or eliminate common, daily stressors
  • identify areas for coping skills improvement
  • develop flexibility to responding to change
  • communicate more effectively to improve problem solving
  • build mutually supportive relationships

Coping & Stress Profile®
Coin-rub scoring
Item C-260
$17.00

Order

 

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Coping & Stress Profile® Facilitators Kit
Everything you need to administer the Coping & Stress Profile® is contained in the comprehensive Facilitator’s Kit. Designed to provide human resource professionals with practical research-based expertise, the kit helps you deliver a unique approach to workplace learning.
  • provide a self-directed scoring an interpreting process that actively engages the learner in the context of personal experience
  • simplify complex issues to increase understanding
  • create a non-judgmental language for identifying and dealing with stress
  • assess coping strengths
  • highlight areas for increasing coping resources
  • foster self-awareness and behavioral insights for long-term performance results

Facilitator’s Kit Includes:

  • One Facilitator’s Manual with fully scripted seminar
  • Transparency masters and reproducible handouts (bound and unbound)
  • Research and technical background

Two Coping & Stress Profiles
Item Number B-260
$445.00

Order

 

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Facilitator’s Video
Facilitator presents coping & Stress Profile administration.
45 minutes
Item D-260
$149.00

Order

 

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Presentation Materials on Disk: 
Reproducible handouts and transparency masters are available as a Microsoft PowerPoint presentation on disk, including handout notes and color slides. IBM compatible PC and Microsoft PowerPoint software required.
Item W-560
$99.95

Order

 

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Group Report Templates on Disk
The Coping & Stress Profile® Group Report Templates on Disk for Excel is a dynamic resource to:
  • assess group stress and satisfaction levels and create a group profile of key issues
  • identify coping strategies
  • identify skill improvement areas
  • develop a group action plan
  • measure improvement over time.

Use this software resource to integrate individual profile results to develop goals and strategies for work groups of two to forty-five.

IBM compatible PC and Microsoft Excel (Version 5.0 or later) software required.
Item W-260
$59.95

Order

 

Place Your Order Today 

Coping & Stress             
Company:

                         Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes
Name:
Phone:
Email:
Shipping Address:
Product: Profile Facilitator's Kit  Facilitator's Video Disk Group Disk


Quantity:		 Item C-260
     $17.00
 Item B-260
     $445.00
 Item D-260
     $149.00
 		Item W-560
     $99.95
 Item W-260
     $59.95

Once order has been placed Lynda Jeppesen will contact you for payment information. 
Or call toll free  1-888-665-3937

 

Top of page