Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

Productivity Tools – Gain a competitive advantage using these high performance productivity  instruments, facilitator kit, software and web-based products:

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Professional Service Works!®
This skill-building program uses DiSC® Dimensions of Behavior to help employees develop first-class competencies in meeting the service needs of external and internal customers. Through video examples, individual exercises and small group activities, this complete 15-hour program is structured in five, 3-hour modules that cover the following key areas:

!identifying and understanding your own DiSC behavior using the personal Profile System® 2800 Series

  • understanding and adapting to the customer’s behavior
  • increasing professionalism through better attitudes and teamwork
  • managing special service situations and problems
  • !negotiating conflicts

Professional Service Works!® Program Facilitator's Kit Includes:

  • one Facilitator’s Manual
  • one 72-minute video
  • one set of and overhead transparency masters
  • one participant’s manual

Item N-428
$995.00
Order

 

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Professional Service Works!® Program Participant Manual
Includes one Personal Profile System®
Item U-428
$95.00
Order

 

 

Place Your Order Today 

Professional Service Works!
Company: Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes
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Product: Manual Facilitator's Kit


Quantity:		 Item U-428
     $95.00
 Item N-428
     $995.00

Once order has been placed Lynda Jeppesen will contact you for payment information. 
Or call toll free  1-888-665-3937

 

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