Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes
      

Productivity Tools – Gain a competitive advantage using these high performance productivity  instruments, facilitator kit, software and web-based products:

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Discovering Diversity Profile®
Our increasingly diverse society is reflected in growing workforce diversity. Leading organizations acknowledge that working successfully with others who don’t share the same background, beliefs or traditions is a top priority in the new workplace. Employees need help in assessing their behavior toward people who are different from themselves. And, they must understand the benefits of changing negative attitudes and resistance into appreciation and cooperation.

Designed to help individuals look honestly at themselves to identify attitudes and behavior that stands in the way of teamwork, the Discovering Diversity Profile® provides a safe way to explore complex, powerful issues.

The Discovering Diversity Profile® is completely confidential, and an effective tool to help employees explore diversity in the following key areas:

  • Knowledge: discover what people actually know about differences by looking at stereotypes, as well as the source of that knowledge or information.
  • Understanding: decipher people’s level of awareness and explore their willingness to put themselves in a position to feel what others may be feeling.
  • Acceptance: tolerance examines individual patience and regard for respecting different beliefs and behaviors.
  • Behavior: interpersonal skill assesses how people act out their attitudes toward others, their flexibility and openness in dealing with others and their self-awareness of patterns of interaction.

Gain Insight, Take Action, Value Diversity ....

The Discovering Diversity Profile® helps people in your organization:

  • discover their personal comfort level with people different from themselves
  • understand the impact of their behavior on others
  • assess the accuracy of their knowledge about differences
  • limit the influence of stereotypes
  • reduce conflict
  • transform knowledge into acceptance and empathy
  • embrace diversity as a source of organizational strength

Discovering Diversity Profile® 
Coin-rub scoring
Item C-098
$15.00
Order

 

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Discovering Diversity Profile® Facilitator’s Kit 
Everything you need to administer the Discovering Diversity Profile® is contained in the comprehensive Facilitator’s Kit. Designed to provide human resource professionals with practical, research-based expertise, the kit helps you deliver a unique approach to workplace learning:
  • provide a self-directed scoring and interpretation process that actively engages the learner in the context of personal experienced
  • simplify complex issues to increase understanding
  • create a non-judgmental language for exploring awareness, attitudes and behavior related to diversity issues
  • assess knowledge of differences
  • enhance interpersonal skills
  • increase appreciation of differences
  • foster self-awareness and behavioral insights for long-term performance results

Facilitators Kit Includes:

  • One Facilitator’s Manual with fully scripted seminar
  • Transparency masters and reproducible handouts (bound and unbound)
  • Research and technical background
  • Two Discovering Diversity Profiles

Item B-098
$445.00
Order

 

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Presentation Materials on Disk: 
Reproducible handouts and transparency masters are available as a Microsoft PowerPoint presentation on disk, including handout notes and color slides. IBM compatible PC and Microsoft PowerPoint software required.

Item W-598
$99.95
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Place Your Order Today 

Discovering Diversity Profile  
Company: Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes
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Product: Profile Facilitator's Kit Disk


Quantity:		 Item C-098
     $15.00
 Item B-098
     $445.00
 Item W-598
     $99.95

Once order has been placed Lynda Jeppesen will contact you for payment information. 
Or call toll free  1-888-665-3937

 

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