Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes
         

Productivity Tools – Gain a competitive advantage using these high performance productivity  instruments, facilitator kit, software and web-based products:

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Personal Listening Profile®
Good communication is one of the most valued skills in the workplace. And effective listening is basic to communicating productively inside the organization and meeting the competitive challenges outside. The Personal Listening Profile helps people become active, purposeful listeners in a wide variety of situations for more productive communication.

It’s estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The biggest factor contributing to such communication is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile research describes five listening approaches:

  • Appreciative: listens in a relaxed manner, seeking enjoyment, entertainment or inspiration
  • Empathic: listens without judging, is supportive of speaker and learns from the experiences of others.
  • Comprehensive: listens to organize and make sense of information by understanding relationships among ideas.
  • Discerning: listens to get complete information, understand main message and determine important details.
  • Evaluative: listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs.

The Personal Listening Profile® helps people in your organization

  • discover their natural approach to listening
  • capitalize on their listening strengths
  • learn how listening approaches impact listening effectiveness
  • improve their ability to understand the purpose of different communications
  • use listening approaches appropriate to the communication
  • overcome listening barriers and reduce conflict
  • enhance individual and team performance

Personal Listening Profile®
Coin-rub scoring
Item C-217
$15.00
Order

 

 

Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Personal Listening Profile® Facilitator’s Kit
Everything you need to administer the Personal Listening Profile® is contained in the comprehensive Personal Listening Profile Facilitator’s Kit. Designed to provide human resource professionals with practical, research-based expertise, the kit helps you deliver a unique approach to workplace learning:

provide a self-directed scoring and interpreting process that actively engages the learner in the context of personal experience.

  • simplify complex issues to increase understanding
  • create a non-judgmental language for dealing with listening and communication issues
  • identify listening strengths
  • develop new listening skills
  • value the listening approaches of others
  • foster self-awareness and behavioral insights for long-term performance results

Facilitator’s Kit Includes:

  • One Facilitator’s Manual with fully scripted seminar
  • Transparency masters and reproducible handouts (bound and unbound)
  • Research and technical background
  • Two Personal Listening Profiles

Item B-217
$445.00
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Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes

 Presentation Materials on Disk: 
Reproducible handouts and transparency masters are available as a Microsoft PowerPoint presentation on disk, including handout notes and color slides. IBM compatible PC and Microsoft PowerPoint software required.

Item W-517
$99.95
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Place Your Order Today 

Personal Listening        

Company: Customer service, customer training, customer service speaker, customer service tapes, customer service keynotes
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Product: Profile Facilitator's Kit Disk


Quantity:		 Item C-217
     $15.00
 		Item B-217
     $445.00
 Item W-517
     $99.95

Once order has been placed Lynda Jeppesen will contact you for payment information. 
Or call toll free  1-888-665-3937

 

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